Refund policy

Wellness Care - Return and Refund Policy
Overview
At Wellness Care, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely satisfied with your purchase, we are here to help. Please read our policy carefully to understand your rights and options regarding returns, refunds, and exchanges.

1. Return Window

  • Items can be returned within 2 days from the date of delivery.

  • To be eligible for a return, your item must be unused, unwashed, undamaged, and in the same condition that you received it.

  • It must also be in the original packaging with all labels and tags attached.

2. Non-Returnable & Non-Refundable Items
For health, hygiene, and safety reasons, the following items cannot be returned or refunded once opened or used:

  • Opened or used personal care products, cosmetics, skincare, or wellness items.

  • Perishable goods (such as supplements or dietary products with an expiration date).

  • Gift cards and promotional/discounted items sold as "Final Sale."

3. Damaged, Defective, or Incorrect Items

  • Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately within 24 hours of delivery.

  • Send clear photographs/videos of the item and packaging to our customer support team at [Your Contact Email].

  • We will send a replacement or issue a full refund at no extra cost to you.

4. Return Process

  • Contact us at usahub1124926@gmail.com with your Order Number and reason for return.

  • Once your request is approved, we will provide you with instructions and the return shipping address.

  • Do not send items back to us without requesting a return first; unauthorized returns will not be accepted.

5. Shipping Costs for Returns

  • Customer Responsibility: Buyers are responsible for paying their own return shipping costs unless the item was received damaged, defective, or incorrect.

  • Shipping charges paid on the original order are non-refundable.

6. Refunds Process

  • Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • If approved, your refund will be processed and automatically applied to your original method of payment (or store credit) within 14-21 business days.

7. Order Cancellations

  • Orders can only be canceled within 12 hours of placing the order or before it has been shipped. Once shipped, the return policy applies.

8. Contact Information
For any questions regarding returns or refunds, please reach out to us:

  • Store Name: Wellness Care

  • Email: usahub1124926@gmail.com

  • Phone / WhatsApp: +923261124926